MAX Mail Control Panel Maintenance

To address a recently discovered security vulnerability in the operating system used for our control panel servers, we are scheduling an emergency maintenance window for the MAX Mail control panel this evening, beginning at  6:00PM Pacific / 9:00PM Eastern / 2:00AM GMT.

The maintenance window will endure for roughly 2 hours; during this time, we expect two or three brief periods of less than five minutes each in which the control panel will not be accessible.

Mail flow will not be impacted by the maintenance.

Thanks for your attention.

Posted in MAX Mail, MAX Mail service updates

MAX RM Dashboard v5.54/Agent v9.8.4 Service Release (28-Jan-15)

We’re pleased to announce that Dashboard v5.54 and Agent v9.8.4 (RC) are being released overnight, so that they’ll be available in advance of the working day tomorrow, 29th of January.  Continue reading

Posted in MAX RemoteManagement, MAX RM release notes, MAX RM service updates

MAX RM – Managed Online Backup Performance Issue – Resolved

The intermittent Managed Online Backup issue described here has been addressed so that no new devices will be affected by this issue.

Posted in MAX RM service updates

MAX RM App Control v1.36 Release

Dear customers,

We are pleased to announce the availability of App Control v1.36.  Read on for a list of all included updates.

Kind regards,

The MAXfocus Team

Continue reading

Posted in MAX RM service updates

MAX RM – Managed Online Backup Performance Issue

Dear Customers,

We wish to alert you of an intermittent service issue with Managed Online Backup in MAX RemoteManagement. On some devices, the “Default files and folders selection” and the “Files and folders schedule” settings are not adhered to correctly when upgrading from MOB 2013 to MOB 2014, so that the device is not backing up as expected. This is happening in a limited set of circumstances which we’re investigating. The vast majority of devices are running Managed Online Backup as normal. Continue reading

Posted in MAX RemoteManagement, MAX RM service updates

Upcoming: MAX RM App Control Release 1.36

Dear customers,

We would like to notify you of the upcoming release of MAX RM App Control version 1.32, due out this Thursday, 22 January. Please read on for a complete list of the new updates.

Kind regards, The MAXfocus team

Continue reading

Posted in MAX RM service updates

MAX RM – Dashboard v5.53 Release – New Features

Dear Customers,

We’re pleased to announce that Dashboard v5.53 and Agent v9.8.3 RC are being released overnight, so that they’ll be available in advance of the working day tomorrow, 15th of January. The OSX Agent updates to v1.2.1 and is on GA.

We have a number of exciting Dashboard enhancements in this release, each focusing on features you’ve requested on IdeaFactory, the forum where you can vote for and comment on product enhancements.

Here’s quick run-through of what’s new in this release! Continue reading

Posted in MAX RM service updates