MAX RM – Dashboard v5.52, Agent v9.8.1 GA Release

Dear Customers,

We’re pleased to announce that Dashboard v5.52 is being released overnight, so that it will be available in advance of the working day tomorrow, 18th of December. With this release, Agent v9.8.1 replaces v9.7.2 as the production agent and becomes available for auto-update. Agent v9.8.2 is the new release candidate (RC) agent. Continue reading

Posted in MAX RM service updates

MAX RM – UK Dashboard Performance Issue – RESOLVED

Dear Customers,

The issue that temporarily affected performance of the UK MAX RM Dashboard on Monday afternoon, December 15th, was resolved. We traced the source of the issue and preventative action was taken to avoid this from re-occurring.

Best Regards,
The Team @ MAXfocus

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM – UK Dashboard Performance Issue – UPDATE

Dear Customers,

Performance of the UK MAX RM Dashboard is back to regular levels and you should find the Dashboard running at normal speed again. We’re continuing to investigate the cause of the performance issue.

Best Regards,
The Team @ MAXfocus

Posted in MAX RM service updates

MAX RM – UK Dashboard Performance Issue

Dear Customers,

We’re experiencing a temporary performance issue with the UK Dashboard which we’re investigating as a top priority. We’ll keep you posted of our progress.

Best Regards,
The Team @ MAXfocus

Posted in MAX RemoteManagement, MAX RM service updates

Patch Management error “The system cannot find the file specified” – RESOLVED

Dear Customers,

The Patch Management issue reported on December 12 has been resolved with the below definitions: Continue reading

Posted in MAX RM service updates

Coming Soon – MAX RM Service Release – Dashboard v5.52, Agent v9.8.1 GA

Dear Customers,

We’re planning a service release for MAX RemoteManagement in the coming days, focused on feature updates, performance enhancements and bug fixes. The provisional release notes are below. Please note these are still subject to review and may change. 

With kind regards,
The MAXfocus Team

Continue reading

Posted in MAX RemoteManagement, MAX RM release notes, MAX RM service updates

MAX ServiceDesk 1.95

Hi All,

We’re pleased to announce the recent release of ServiceDesk 1.95, which focuses on QuickBooks integration enhancements and some minor improvements since the 1.9 release.

Please find the release notes below:-

Continue reading

Posted in ServiceDesk Release Notes