MAX RM v6.1.1 is live… Service release with MAV updates

Today’s update is a routine Service Release, following our recent run of major feature enhancements. A good time for us all to catch a breath, before we pick the pace up again in the weeks ahead.

Progress and early adoption of the new Bitdefender-powered Managed Antivirus service has been extremely positive – this release gives us the opportunity to roll out a set of MAV updates based on your feedback, as we progress through the Release Candidate (RC) phase. Please keep the comments coming so we can move the much-enhanced MAV service to General Availability (GA) as soon as possible. Continue reading

Posted in MAX RemoteManagement, MAX RM release notes

MAX RM – Bitdefender engine upgrade for Windows 10, reboot required

We received notification that Bitdefender has a new certified version for Windows 10 that we wish to roll out to the Bitdefender-powered Managed Antivirus service. This update will download automatically on current Release Candidate (RC) installs of Bitdefender MAV. We’re planning to push this update around 15:00 GMT on Thursday 30 July.

In this instance, the Bitdefender engine update will require a reboot of the end-point device, irrespective of its operating system. While Bitdefender engine updates will not normally require a reboot, this particular one does because of the release of Windows 10, and we want to ensure customers are aware. You can set the desired reboot behaviour within the Bitdefender MAV policy.

Please note the following points: Continue reading

Posted in MAX RemoteManagement | Tagged ,

Coming Soon: MAX RM v6.1.1 – Service Release

Following our recent run of major feature releases, we’re pleased to let you know that we have a more modest, routine Service Release lined up for our next update.

We’re especially delighted with progress so far of the new Bitdefender-powered Managed Antivirus service – this release gives us the opportunity to consolidate and share a set of MAV updates as we progress through the Release Candidates (RC) phase. Please keep the feedback coming so we can move the much-enhanced MAV service to General Availability (GA) as soon as possible. Continue reading

Posted in MAX RemoteManagement, MAX RM release notes

MAX RM – Notification of Systems Maintenance – Germany Data Center

This is a courtesy note to inform you that we will be performing systems maintenance on the Dashboard Servers in the Germany data center in the evening of Thursday 23rd July. We do not expect any customer impact and the MAX RM Dashboard will be available as normal during this period.

In the unlikely event that you do experience an issue accessing the Dashboard, please ensure that the following IP addresses are whitelisted on your firewall for outbound HTTP and HTTPS traffic: 83.169.48.38 and 83.169.48.40

Please note that the maintenance work does not impact Agent uploads or performance.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM – Take Control Performance Issue – RESOLVED

TeamViewer has confirmed that the connectivity issue affecting Take Control and the TeamViewer integration in MAX RemoteManagement has been resolved. We’re continuing to monitor the service in order to mitigate against further disruption.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM – Take Control Performance Issue

We are aware of connectivity issues with Take Control and the TeamViewer integration within MAX RemoteManagement. TeamViewer is investigating the issue and we will post an update as soon as one is available.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM – US Instance – new SSL certificates

As we strive to maintain secure communication between the Agent and our infrastructure, we will be retiring some SSL certificates on upload servers. These will be replaced by wildcard/UC certificates (*.systemmonitor.us) already used elsewhere.

We do not anticipate general problems. However, under some circumstances, Agents running on Windows 2000 (client) and Windows Server 2003 that do not have “Update for Root Certificates for Windows” installed in a version 2007 or newer may be affected. If this is the case it will cause these Agents to show as overdue, and you will need to perform “Update for Root Certificates for Windows” process on Windows before continuing. Continue reading

Posted in MAX RM service updates