Scheduled Maintenance for MAX Mail Control Panel

Dear Customers,

During the evening of Friday, October 24, starting at about 9:00 PM Pacific (Saturday, October 25 at 5:00 AM GMT), we will be performing maintenance on some of the servers used for the MAX Mail control panel.  As a result, the MAX Mail control panel will be offline for approximately 30 to 60 minutes.

During the maintenance window, no configuration changes will be possible.  Mail flow will not be impacted.

Thank you for your attention.

Posted in MAX Mail, MAX Mail service updates

Resolution of Issues with Control Panel

1:05 AM Pacific — The control panel for MAX Mail is back online.  We apologize for any inconvenience.  Mail flow was not impacted by the issue.

Posted in MAX Mail, MAX Mail service updates

Issue with MAX Mail Control Panel

12:50am Pacific — Our engineers are currently troubleshooting a problem that is causing the MAX Mail control panel to be unreachable.  We will post an update here shortly.

Posted in MAX Mail, MAX Mail service updates

MAX RemoteManagement – Dashboard v5.50.1 Service Release

Dear Customers,

We’re pleased to announce that Dashboard v5.50.1 is being released overnight, so that it will be available in advance of the working day tomorrow, 23rd of October. This is a relatively minor service release in which we’re making a few adjustments to the user interface based on customer feedback, following the release of the new Dashboard UI a couple of weeks ago. Continue reading

Posted in MAX RM service updates

New URL for Non-Rebranded MAX Mail Control Panel

Dear Customers,

As you know, our company is being rebranded as LogicNow, and GFI MAX is being renamed MAXfocus.  As part of this transition, the GFI-branded control panel for the MAX Mail services is being changed, effective tomorrow morning Pacific time, from https://maxmail.gfi.com to https://mail.maxfocus.com

Customers who access the control panel at the https://maxmail.gfi.com will be automatically redirected to the new URL.  The automatic redirection will be in place for at least 30 days, but we encourage customers to update their bookmarks to reflect the new URL.

Customers who use a custom-branded URL for the MAX Mail services control panel will not be impacted by this change.

Thanks for your attention.

Posted in MAX Mail, MAX Mail service updates

MAX RM – Advance Notice for Dashboard Release

Dear Customers,

We are planning a MAX RM Dashboard release to make improvements to the new Dashboard UI. We’ll confirm the date for the release shortly.

Below are the provisional release notes for this release. Continue reading

Posted in MAX RemoteManagement, MAX RM release notes, MAX RM service updates

MAX RM – New Dashboard Update

Dear Customers,

We’d like to give an update regarding the new Dashboard and how we’re addressing the UI issues we’ve encountered, and also share with you how we are enhancing our processes to ensure we don’t run into performance issues like this in the future. Continue reading

Posted in MAX RM service updates