Coming Soon: MAX RM – App Control Service Release 1.41

We would like to notify you of an upcoming release for MAX RM App Control.  We will be releasing version 1.41 on April 2, 2015.  Please see the updates listed below.

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Posted in MAX RM service updates

North America – Phone System Issue (Resolved)

The phone systems in North America are operating normally now. We apologize for any inconvenience this may have caused.

Posted in MAX RM service updates

North America – Phone System Issue

We are currently experiencing technical difficulties with our North America  phone system. Our online customer support system is working normally. If you have an urgent issue to report please create a case using our online form.

We apologize for any inconvenience this may cause.  Please check this site for further updates. Thank you.

Posted in MAX RM service updates

MAX RM v5.58 is live… find out more

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Posted in MAX RM service updates

Coming Soon: MAX RM v5.58 – User Roles & Permissions part 1, assign Client Groups to users

March 25 will see the launch of the latest update to MAX RM. The highlight of the new release will be the introduction of our first User Roles & Permissions feature, called Client Groups.

Client Groups lets you create your own client lists that you can save and then apply to your users, ensuring that they only see the customers you want them to manage when they log into the MAX RM Dashboard. This helps with security and quality control, as there’s less chance of your technicians accidentally turning a feature on or off for a customer that’s not under their management.

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Posted in MAX RemoteManagement, MAX RM release notes

Update on MAX Mail Digests

4:00 PM Pacific — The various work done by the engineering team throughout last week to improve the speed of daily digests for MAX Mail appears to have significantly accelerated delivery for most if not all customers.  Digest delivery times at test points through the day were all within the normal range.  We will continue to monitor this and will take any further action if necessary.

Posted in MAX Mail, MAX Mail service updates

MAX RM v5.57 is live… find out more

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Posted in MAX RemoteManagement, MAX RM release notes, MAX RM service updates