MAX Backup / IASO 16.2 – February Release Available for Download

The February 2016 release of MAX Backup/ IASO 16.2 was posted to the MAX download and IASO download sites overnight on February 9th/10th and is scheduled to be pushed to the Auto Update Service by February 23rd.

This is the first product release of 2016 and includes the following usability enhancements:

Summary for MAX Backup 16.2 

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Posted in MAX Backup, MAX Backup release notes

MAX RM: Scheduled Maintenance, weekend of Saturday 13 February

We’re planning to perform systems maintenance to MAX RemoteManagement on Saturday, February 13. The schedule for this maintenance work is as follows:

  • Territory Europe – 9:00pm to 1:00am GMT
  • Territory North/South America – 2:00am to 6:00am ET
  • Territory Asia Pacific – 9:00pm to 1:00am AEST

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Posted in MAX RemoteManagement, MAX RM service updates

MAX RM: Network Tab Outage in US region – RESOLVED

The MAX RM Networks tab is now loading again for the US region.  No other regions or service areas of the MAX RM dashboard were impacted.  We apologize for this inconvenience.

Posted in MAX RM service updates

MAX RM: Network Tab Outage in US region

We are currently experiencing issues loading the MAX RM Networks tab in the US. Our team is actively working on this issue.  This is isolated to our US region only.  No other areas of MAX RM are impacted other than the Networks Tab at this time.  Thank you for your patience.

Posted in MAX RM service updates

MAX RM Service Release – Dashboard v6.12.7

Dashboard v6.12.7 is currently rolling out across the territories, so that it will be available to all customers by Thursday, 11th of February.

Today’s release contains a few feature updates, including the ability to rename workstations after you’ve added them to the Dashboard, just like you can for servers. We’ve also boosted the performance of the Automated Tasks and AV Protection reports when running them for large device numbers.

We’d also like to highlight a couple of Agent Push Install updates, please see the release notes below for details.  Continue reading

Posted in MAX RemoteManagement, MAX RM release notes

MAX RM: Intermittent network issues in German territory – RESOLVED

Further to the previous post, the networking issue at the German hosting provider was resolved. All services including TeamViewer/Take Control are performing as normal.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM: Scheduled Maintenance for Monday 8th February – North America Territory

We wish to inform you that our SMS provider in North America has scheduled essential systems maintenance for Monday, February 8th, between 11:00-11:30 pm Eastern Time (ET).

During this 30 minute maintenance window, our SMS provider anticipates that there will be up to 5 minutes of downtime or delay, during which time the MAX RM Dashboard will not be able to send SMS text alerts to customers. This maintenance only affects customers in North America, all other territories and systems are unaffected.

Posted in MAX RemoteManagement, MAX RM service updates