MAX RM: TeamViewer / Take Control Service Issue – RESOLVED

Further to the previous post, the service issue affecting TeamViewer has been resolved. The integrated TeamViewer and Take Control services in MAX Remote Management are working as normal again. Thank you for your patience while our partner worked to address and resolve the issue.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM: TeamViewer / Take Control Service Issue

We’re experiencing a service issue with TeamViewer that is affecting its service and that of Take Control in the MAX RM Dashboard. We’re working with our partner to resolve the issue and will post an update as soon as we have more information.

Posted in MAX RemoteManagement, MAX RM service updates

Now Released: MAX RM…Web Protection (GA)

We’re pleased to announce that we have upgraded the new Web Protection feature to  Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer of protection to endpoint devices. With this update, the new Web Protection service becomes billable for the month of September going forward.

This new service includes several improvements: Continue reading

Posted in MAX RM service updates

Service Improvements: MAX Mail Archive

On Saturday, October 8th, at 4:00pm Pacific, our engineering team will be rolling out planned improvements to the MAX Mail Archive service.  This maintenance window is expected to last approximately four hours or less.  During this period, customers may see limited or no results in response to archive search queries.  Note that mailflow and archive storage should not be affected by this maintenance, although messages delivered during this service may not appear in archive search results until this work is complete.
Thank you for your patience as we work to improve the MAX Mail service.

 

Posted in MAX Mail, MAX Mail service updates

Coming Soon to MAX RM… New Web Protection turns GA

We’re pleased to announce that we’ll shortly be upgrading the new Web Protection feature currently in RC to become Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer of protection to endpoint devices. With this update, the new Web Protection service becomes billable for the month of September going forward.

This new service includes several improvements: Continue reading

Posted in MAX RemoteManagement, MAX RM release notes

MAX RM: Dashboard service issue affecting the UK – RESOLVED

The service issue affecting the MAX RM Dashboard in the UK territory is now resolved. We’re working with our hosting partner to understand the cause of the issue and will take follow-up action as required to avoid the issue in the future.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM: Dashboard service issue affecting the UK

We’re investigating an issue affecting the performance of the MAX Remote Management Dashboard in the UK territory. We’re working to resolve the issue as a priority and will post further updates as we have new information to share.

Posted in MAX RemoteManagement, MAX RM service updates