MAX Mail: North American Archive Issues

Searches against the North American Archive within MAX Mail are currently experiencing issues. Searches against the Archive may return no responses. The MAX Mail technology team is currently investigating. Thank you for your patience as we work to improve the MAX Mail experience.

Posted in MAX Mail, MAX Mail service updates

MAX RM Scheduled Maintenance, Saturday 27th August (Reminder)

As previously announced, we’re planning to perform essential systems maintenance to MAX Remote Management on Saturday, 27th August. As is our normal practice, the work will be performed out of office hours for each region. The maintenance schedule is as follows:

  • UK & Europe – 9:00pm to 1:00am BST
  • North & South America – 2:00am to 6:00am EDT
  • Hong Kong & Asia Pacific – 9:00pm to 1:00am AEST

Continue reading

Posted in MAX RemoteManagement, MAX RM service updates

ControlNow Database Maintenance, US Territory, Monday 29 August

The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.

Posted in MAX RemoteManagement, MAX RM service updates

MAX RM Service Release, August 19th

In today’s Dashboard update, we’re pleased to announce two more Automated Tasks, offering you the ability to remotely enable and disable a machine’s USB ports. We also have an update to the RC Agent, laying the groundwork for a future enhancement to offer faster server overdue alerts (more on that in the next few weeks!).

The update is currently rolling out across the territories and will be available to all customers by Monday, August 22nd. Continue reading

Posted in MAX RM service updates

MAX RM Scheduled Maintenance, Saturday 27th August

We’re planning to perform essential systems maintenance to MAX Remote Management on Saturday, 27th August. As is our normal practice, the work will be performed out of office hours for each region. The maintenance schedule is as follows:

  • UK & Europe – 9:00pm to 1:00am BST
  • North & South America – 2:00am to 6:00am EDT
  • Hong Kong & Asia Pacific – 9:00pm to 1:00am AEST

Continue reading

Posted in MAX RemoteManagement, MAX RM service updates

MAX Service Desk 2.8 Release

MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following:

New Features

  • Ticket attachment management – manage all ticket attachments in a single place, including deleting attachments. Continue reading
Posted in MAX RM service updates, ServiceDesk Release Notes, ServiceDesk Service Updates

MAX RM: Single Sign On being released to US

We are delighted to confirm that we are planning to release SSO and the new Product Navigator on Wednesday, August 17th.

As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after this service is live, you will be re-directed to https://www.navigatorlogin.com in order to authenticate with our new single sign on (SSO) service. Continue reading

Posted in MAX RM service updates