MAX RM Release… 60 New Automated Tasks Are Now GA

We’re pleased to announce that the 60 Automated Tasks we added over the past few weeks are now Generally Available with the release of our new GA Agent, v10.3.5. The update is currently rolling out across the Dashboard territories so that it will be available to all customers by Friday, July 29th.

Please update your servers and workstations to run the new GA Agent at your earliest convenience, so you can take advantage of the new scripts, and drive greater automation and remote management across your estate.  Continue reading

Posted in MAX RemoteManagement, MAX RM release notes

Changes to Technical Support email address

Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from to Once this change is made all emails sent by the Tech Support team will be sent from with a MIME FROM name of Solarwinds MSP Support. If you have an open case with us you can still reply and your email will be routed to the appropriate case, however, please note that effective October 1, 2016 this email address will no longer work. Therefore we recommend you update your contacts database at your earliest convenience.

We also recommend that you add to your whitelist to prevent important emails about your case from going to spam.

Posted in MAX Backup, MAX Backup service updates, MAX Mail, MAX Mail service updates, MAX RemoteManagement, MAX RM service updates, MAX ServiceDesk, ServiceDesk Service Updates

Releasing Today: Mac-MSP v2.6.2 featuring Risk Intelligence

Today we are excited to bring you another step in our commitment to being the best ITSM solution for supporting the Mac: Mac-MSP 2.6.2 bundled with MAX Remote Management.

No doubt by now you have heard of our awesome MAX Risk Intelligence product and are automating its scans on your Windows computers.  This release of Mac-MSP will now let you get the same Risk Intelligence scans on your enrolled Macs.

Simply go to your Mac-MSP Dashboard and under Global Settings uncheck “Disable MAX Risk Intelligence”.  Risk Intelligence scans will execute as part of Mac-MSP’s background maintenance tasks.

This was a highly demanded feature for LOGICnow customers that we wanted to get in your hands right away.  Much bigger changes to the Mac agent are coming down the pipeline, so stay tuned!
Posted in MAX RM release notes

MAX Service Desk Mobile (iOS 1.2.1)

Today we are pleased to announce the release of an updated version of MAX Service Desk Mobile for iOS and it is now available to download from the App Store.

Summary of new features

  • Support for Two Factor Authentication (2FA)
  • Support for users with Custom URLs
  • Enhanced attachment viewing in Responses



Posted in MAX RM service updates

MAX RM: Single Sign On being released to UK

We are delighted to confirm that we are planning to release SSO and the new Product Navigator tonight in the UK.

As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after this service is live, you will be re-directed to in order to authenticate with our new single sign on (SSO) service.

When you have correctly entered your dashboard credentials, you will be redirected back to your original dashboard URL.

Please, do not use directly.

This move to SSO (Single Sign On) means you’ll be able to log in once to gain access to your MAX Remote Management Dashboard, LOGICcards and MAX Risk Intelligence, with more products to be integrated soon.
SSO is built on the leading industry standard for cross-platform authentication which ensures the secure transmission of users credentials.

Please refer to the earlier post found here to ensure that you will not be negatively impacted by this change.

The full detail of the Product Navigator and SSO can be found here.



Posted in MAX RM service updates

Now Released: MAX RM Release…Web Protection Release Candidate (RC)

We’re pleased to announce an update to the Web Protection product has been released!

This new release includes several improvements:

New Windows System Tray and Notifications
End-user System Tray application provides users greater understanding of blocked network traffic

Improved Block Message Editor
Improvements to the editor allow additional control over the customization of the block message

Added a Report Only and Device-level timed “Snooze” capability
Our new “Snooze” and “Report Only” feature allows you to disable or temporarily disable policy enforcement giving you the ability to more easily troubleshoot user issues Continue reading

Posted in MAX RM service updates

Datacenter Migration for the MAX Mail Service

Please be advised that we will be migrating the inbound mail flow for the MAX MailProtection service from our existing datacenter in Amsterdam (Softlayer) to a new datacenter (Equinix), also in Amsterdam.  The purpose of the migration is to improve our operations and grow our capacity to better accommodate our ongoing expansion in the European market.  We have already migrated a small number of production domains to the new datacenter, and we are scheduled to migrate all remaining domains that use the existing Amsterdam datacenter, beginning on Monday, July 25, with an expected completion the week of August 1.

During this migration we are not expecting any customer downtime. Please note that the new datacenter uses IP addresses that were already included in our published range of addresses, and our published IP address space will not change.

If you experience any issues during or after this maintenance, please open a ticket with our technical support team.

Thank you for your continued business!

Posted in MAX Mail, MAX Mail service updates