MAX RM Australian dashboard outage – RESOLVED

Our MAX RM Australian dashboard in the Australian region was recently down due to a switch failure within Rackspace.  The systems are back up now.  We apologize for this inconvenience.

Posted in MAX RM service updates

Update to MAX Backup & Recovery 16.8 Release Notes & Auto Update Schedule

Updates has been made to the MAX Backup & Recovery 16.8 release notes and schedule for Auto Update.  These can be found by viewing the revised post here:

http://wp.me/p1eTdg-2hx

 

 

Posted in MAX Backup, MAX Backup release notes

MAX Mail North American Archive update

The previously reported issues with the MAX Mail North American Archive functionality have been addressed, and full archive search capability has been restored. Thank you for your patience as we work to continue improving the MAX Mail experience.

Posted in MAX Mail, MAX Mail service updates

MAX RM Service Release, August 25th

We’re pleased to announce that after a successful beta period, ‘Automation Manager’ is now Generally Available (GA). Automation Manager is a powerful new tool in MAX Remote Management for creating custom scripts that can be used for Automated Tasks and Script Checks. It uses a flexible drag-&-drop interface with hundreds of ready-made components to choose from. If you’re not yet familiar with it, click here to read the recent release post and find out more.

Today’s update also includes a couple of customer service priorities. The release is currently rolling out across the territories and will be available to all customers by Friday, August 26th.

Here are the release notes for today’s update… Continue reading

Posted in MAX RemoteManagement, MAX RM release notes

MAX Mail: North American Archive Issues

7:30AM Pacific — Searches against the North American Archive within MAX Mail are currently experiencing issues. Searches against the Archive may return no responses. The MAX Mail technology team is currently investigating. Thank you for your patience as we work to improve the MAX Mail experience.

Posted in MAX Mail, MAX Mail service updates

MAX RM Scheduled Maintenance, Saturday 27th August (Reminder)

As previously announced, we’re planning to perform essential systems maintenance to MAX Remote Management on Saturday, 27th August. As is our normal practice, the work will be performed out of office hours for each region. The maintenance schedule is as follows:

  • UK & Europe – 9:00pm to 1:00am BST
  • North & South America – 2:00am to 6:00am EDT
  • Hong Kong & Asia Pacific – 9:00pm to 1:00am AEST

Continue reading

Posted in MAX RemoteManagement, MAX RM service updates

ControlNow Database Maintenance, US Territory, Monday 29 August

The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in the US may experience intermittent issues when accessing the control panel during this time. Thank you for your patience as we work to improve the ControlNow experience.

Posted in MAX RemoteManagement, MAX RM service updates